Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

can't delete folders and subfolders that I manually created. keeps coming back.

  • 4 respostas
  • 1 has this problem
  • 13 views
  • Last reply by sfhowes

Andrew
Andrew
more options

Thunderbird version: 60.9.0 (64-bit) for linux Use pop-mail not imap. created folders and subfolders keeps coming back after being deleted. 1. deleted folders and sub folders, emptied the trash, compacted the trash, deleted trash and trash.msf 2. deleted foldertree. json after restart all the deleted folders and its contents are back.

Thunderbird version: 60.9.0 (64-bit) for linux Use pop-mail not imap. created folders and subfolders keeps coming back after being deleted. 1. deleted folders and sub folders, emptied the trash, compacted the trash, deleted trash and trash.msf 2. deleted foldertree. json after restart all the deleted folders and its contents are back.

All Replies (4)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Do the folders have names with periods, commas, slashes or other non-standard characters?

Andrew
Andrew Question owner
more options

some have spaces and some have dashes (-) and no other characters besides alphabetic and numbers

Andrew
Andrew Question owner
more options

I have done as instructions in resolution of: https://support.mozilla.org/en-US/questions/1090554. After restart the folders and sub folders do disappear however after the next restart it all comes back.

sfhowes
sfhowes
  • Top 25 Contributor
more options

Delete the folder's mbox file and .msf file from the Mail/<popaccountname> folder in the profile folder, plus any others that have a similar name. Also, delete panacea.dat from the profile folder.