Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Bookmarks completely gone. Help, please!

  • 3 respostas
  • 1 has this problem
  • 2 views
  • Last reply by Paul

PeachT2508
PeachT2508
more options

I had to do a reset to my phone. This is the second time in one month. The first time it worked fine and my bookmarks came back after I downloaded Firefox with no problem. This time when I downloaded and signed in on my Android, they are gone. I backed up my tabs and bookmarks before signing out. Please advise what was done wrong. I don't want to lose my bookmarks forever. Thanks in advance for any help. Again this is for my phone, not a computer. Where can I access all my backups?

I had to do a reset to my phone. This is the second time in one month. The first time it worked fine and my bookmarks came back after I downloaded Firefox with no problem. This time when I downloaded and signed in on my Android, they are gone. I backed up my tabs and bookmarks before signing out. Please advise what was done wrong. I don't want to lose my bookmarks forever. Thanks in advance for any help. Again this is for my phone, not a computer. Where can I access all my backups?

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

PeachT2508
PeachT2508 Question owner
more options

Thanks for answering but I saw this answer already when I was searching for a solution. I was hoping someone had personally had this problem and restored their bookmarks. Anyone have any personal experience with this situation?

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Unfortunately, if you have reset the device and/or have removed Firefox for Android, there is no way (at least that I am aware of) to be able to recover your lost data.