Installed Mojave OS on MacBook Pro, Thunderbird 24.x mail stopped working - crashes @ EMPTY. Also, Thunderbird says I am up to date with 24.5.0, updates enabled
I can open Thunderbird but it crashes every time I try to use it. This is my favourite mail programme. But it is too difficult to downgrade the Mojave OS. When will it become compatible? Are others having the same problem?
Wayne Mery modificouno o
Chosen solution
Now Thunderbird is working! It is version 52.9.1. Not sure what I did wrong but now the problem seems to be solved and I am very grateful. Many thanks Wayne! Karen
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Please post your crash IDs here.
See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports
Wayne Mery modificouno o
Thanks Wayne, I am not computer savvy. I see that all the Thunderbird crashes on my computer were reported to Apple. But when I spoke with technical assistance at Apple, they said it is a software problem with Thunderbird, that it has not been updated to handle the new MOJAVE OS. Below is a copy of the crash reports. Thanks, Karen
Submitted Crash Reports Report ID Date Submitted E8A34559-7451-4898-8E15-84EBE44016BC 2018-11-23 10:06 AM bp-a13cc0ef-4d4a-4f34-97d6-65b2c0181122 2018-11-22 3:33 PM bp-085300f7-0bba-43c9-8049-3cb500181120 2018-11-20 12:51 PM bp-97cfecda-7945-4c05-84e2-917340181109 2018-11-08 6:13 PM bp-827ba803-db4f-4ac7-836e-acd2b0181108 2018-11-08 8:19 AM bp-d9ae3335-777b-4e3e-b502-c57bb0181108 2018-11-08 8:19 AM bp-2ef290e7-c736-411f-879d-3bd180181107 2018-11-07 11:25 AM bp-bd4f76b5-4da4-4be0-97bc-195cc0181106 2018-11-06 11:22 AM bp-048e1ccf-b349-46bc-99a3-b5c5f0181106 2018-11-06 11:20 AM bp-c1650b5a-9cb5-4c86-8193-9e81c0181106 2018-11-06 11:13 AM 70886263-6C39-45C9-A7FC-351C7418E77D 2018-11-06 11:04 AM bp-30ec7b7a-532a-48b5-b7d6-494930181106 2018-11-06 11:03 AM 4AA9CBDE-F95A-4AD4-88AB-ED24D4FAF08A 2018-11-06 10:29 AM bp-bd5c5da6-339f-4621-af73-b1f3e0181106 2018-11-06 10:25 AM bp-479f171c-4f61-4516-b97d-b06372140106 2014-01-06 10:54 AM 2CBE4A22-AAD9-472D-9449-E51F6815BC0D 2014-01-06 10:53 AM bp-16ce2c99-dd4a-4315-899e-a1fec2120111 2012-01-11 11:57 AM
Your crash reports indicate Thunderbird version 24. It's not surprising you are crashing.
Please update to 52.9.1. https://archive.mozilla.org/pub/thunderbird/releases/52.9.1/mac/en-US/Thunderbird%2052.9.1.dmg
If that still crashes try version 60 https://www.thunderbird.net/en-US/
Also, do you have updates disabled?
Thanks Wayne. My Thunderbird says I am up to date with 24.5.0 and yes I have the updates enabled. I will try your suggestion now.
I tried both links and neither has worked to stop the crashing. Thunderbird continues to say I have version 24.5.0 and it is up to date.
Chosen Solution
Now Thunderbird is working! It is version 52.9.1. Not sure what I did wrong but now the problem seems to be solved and I am very grateful. Many thanks Wayne! Karen