Join the AMA (Ask Me Anything) with Firefox leadership team to talk about Firefox priorities in 2024. Mark your calendar! Thursday, June 13, 17:00 - 19:00 UTC.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

lost folders after importing from gmail

  • 4 respostas
  • 1 has this problem
  • 2 views
  • Last reply by gilly220

gilly220
gilly220
more options

Having imported all my old emails from a gmail account to Thunderbird when I returned they were all gone. I have done this twice previously with other old email accounts and the emails have remained in their correct folders. Not sure why they would disappear on this occasion. How can I recover them?

Having imported all my old emails from a gmail account to Thunderbird when I returned they were all gone. I have done this twice previously with other old email accounts and the emails have remained in their correct folders. Not sure why they would disappear on this occasion. How can I recover them?

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options
Having imported all my old emails from a gmail account to Thunderbird

Please explain in detail what you did.

What is the account type of the Gmail account - POP or IMAP?

gilly220
gilly220 Question owner
more options

I followed the process here: https://ithelp.brown.edu/kb/articles/back-up-your-mail-on-your-computer-using-thunderbird

christ1
christ1
  • Top 25 Contributor
more options
How can I recover them?

If you properly followed the instructions in the article linked above all your mail would still be on the Gmail server's Inbox.

Wrt the disappearing messages see http://kb.mozillazine.org/Disappearing_mail for possible reasons.

gilly220
gilly220 Question owner
more options

Yes, but I have closed the gmail account so I now don’t have access to them