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Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

When trying to access any website I always get BT website hub help

  • 2 respostas
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

pisumcorporum
pisumcorporum
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I have been having some trouble with my BT account (not able to send email). I had enlisted the assistance of the BT desktop, which did not help, but now, whenever I try to access any website, all I get is the BT Hub help page, which has now outstayed its welcome. I have several saved websites, none of which I can access apart from, strangely, Amazon. Everything else always comes back to BT hub Help. I don't care if I never see this ever again! Thank you pisumcorporum

I have been having some trouble with my BT account (not able to send email). I had enlisted the assistance of the BT desktop, which did not help, but now, whenever I try to access any website, all I get is the BT Hub help page, which has now outstayed its welcome. I have several saved websites, none of which I can access apart from, strangely, Amazon. Everything else always comes back to BT hub Help. I don't care if I never see this ever again! Thank you pisumcorporum

All Replies (2)

ABitMore1024
ABitMore1024
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Hi pisumcorporum. This behavior is indicative that malware may be running on your computer and sounds like browser hijacking. I recommend downloading Malwarebytes free version and running a scan. Let us know if you find anything interesting.

Link: https://www.malwarebytes.com

I hope this has helped.

-Fiz

FredMcD
FredMcD
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Also, see; https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.