Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird 38.4.0 very slow to open or delete messages (5 or more seconds) CAUSE: Bitdefender AV

  • 3 respostas
  • 2 have this problem
  • 15 views
  • Last reply by Wayne Mery

Jim_Wiley
Jim_Wiley
more options

Thunderbird very slow to open or delete messages. Have compacted folders, emptied Junk and trash folders, no improvement. Just upgraded (about 3 hours ago) to 38.4.0

Thunderbird very slow to open or delete messages. Have compacted folders, emptied Junk and trash folders, no improvement. Just upgraded (about 3 hours ago) to 38.4.0

Wayne Mery modificouno o

Chosen solution

If you have not changed anything except updating thunderbird then it's likely caused by antivirus software. see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues and https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what youf ind please

Ler a resposta no contexto 👍 0

All Replies (3)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

If you have not changed anything except updating thunderbird then it's likely caused by antivirus software. see https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues and https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems

Let us know what youf ind please

Jim_Wiley
Jim_Wiley Question owner
more options

Problem turned out to be interference from BitDefender. A little more searching found a possible help: "Uninstall and re-install BitDefender". Did that, and problem solved.

Thank you.


- Jim

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Jim, thanks for letting us know the cause