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Firefox crashes

  • 2 respostas
  • 1 has this problem
  • 17 views
  • Last reply by FredMcD

SJones7
SJones7
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Firefox has crashed several times this month and I have found that I haven't received any new emails through my browser since 30th March 15. I have contacted 'talk talk', my email provider to see whether the problem is with my account, but as I am still able to receive emails through my mobile phone they have concluded that the problem must be with my browser.

Can you please look into this for me?

Report ID Date Submitted e65ec6ab-79f2-4c29-9ad5-a986345d4490 28/03/2015 09:26 809eb8f4-f360-47b5-893a-5f541216788c 26/03/2015 05:53 1993821f-000c-4761-939e-edb385ec6a03 20/03/2015 07:54 34a250bf-2fc2-4e6f-a361-d68efbcb4bc5 18/03/2015 22:27 bp-c340dacd-cfb8-4efe-bbc3-515022150317 17/03/2015 15:35 6fa89d7c-d666-4475-aa2c-d31549b2a866 17/03/2015 12:58 cc53ffe5-95ac-402f-b8f4-2a9965f6e9ef 12/03/2015 21:31 e03c55e6-be92-4964-afbd-e2da4164b755 11/03/2015 19:27 bp-7d06da6a-63e1-4b6f-ba80-e79e42150311 11/03/2015 10:38 bp-ae030899-bdc4-4a02-b8c8-670172150309 09/03/2015 15:08 e7c3bc5b-48b1-41f0-9cb4-2d112ae80c81 09/03/2015 07:29 bp-8919aa40-9a08-43e5-b5c8-c8d712150304 04/03/2015 06:11 5eaa0f9b-c8d8-4ecc-9340-fadefe2bbf13 01/03/2015 08:53

Firefox has crashed several times this month and I have found that I haven't received any new emails through my browser since 30th March 15. I have contacted 'talk talk', my email provider to see whether the problem is with my account, but as I am still able to receive emails through my mobile phone they have concluded that the problem must be with my browser. Can you please look into this for me? Report ID Date Submitted e65ec6ab-79f2-4c29-9ad5-a986345d4490 28/03/2015 09:26 809eb8f4-f360-47b5-893a-5f541216788c 26/03/2015 05:53 1993821f-000c-4761-939e-edb385ec6a03 20/03/2015 07:54 34a250bf-2fc2-4e6f-a361-d68efbcb4bc5 18/03/2015 22:27 bp-c340dacd-cfb8-4efe-bbc3-515022150317 17/03/2015 15:35 6fa89d7c-d666-4475-aa2c-d31549b2a866 17/03/2015 12:58 cc53ffe5-95ac-402f-b8f4-2a9965f6e9ef 12/03/2015 21:31 e03c55e6-be92-4964-afbd-e2da4164b755 11/03/2015 19:27 bp-7d06da6a-63e1-4b6f-ba80-e79e42150311 11/03/2015 10:38 bp-ae030899-bdc4-4a02-b8c8-670172150309 09/03/2015 15:08 e7c3bc5b-48b1-41f0-9cb4-2d112ae80c81 09/03/2015 07:29 bp-8919aa40-9a08-43e5-b5c8-c8d712150304 04/03/2015 06:11 5eaa0f9b-c8d8-4ecc-9340-fadefe2bbf13 01/03/2015 08:53

All Replies (2)

guigs
guigs
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The crashes do not have any bugs or steps to reproduce, however there are listed addons and a warning about trying a new driver in your troubleshooting information. We can try troubleshooting these first:

FredMcD
FredMcD
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

One crash report flagged these programs;

Rooksbas.DLL = Windows

RapportTanzan360.dll

RapportUtil.dll

RapportGP.dll = Rapport@ Trusteer Ltd

Another these;

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

Rooksbas.DLL = Windows

RapportUtil.dll

RapportTanzan360.dll

RapportGP.dll = Rapport@ Trusteer Ltd

TfWah.dll = Windows

gdiplus.dll = Microsoft GDI+

Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Download the current full installers for your Rapport programs.