Firefox crash in Windows 8.1
I using Firefox 27.0.1 in Windows 8.1 Pro. Firefox is running normally, but when i search on google.com.vn and click to url is firefox crash. I installed add-on Adblock Plus 2.5.1, Advanced SystemCare Surfing Protection 1.0, IDM CC 7.3.69, Norton Toolbar 2014.6.5.1, Norton Vulnerebility Protection 12.0.5.3-1, WOT 20131118, Yes popups 0.9.8b
All Replies (3)
Hello VNQ Software, please check if you have the same behavior in firefox safe mode.
also, you have in your profile folder a User.js file. The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).
and, in order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Hi ideato, Report ID is : bp-403ef0e7-f498-4039-9318-f631e2140228
Hello, the crash report related to Norton, delete Norton extensions and deactivate your Norton security for a while and check it again.
thank you