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Just randomly crashes - we tried all the recommendations and nothing seems to help: updating add-ons; drivers; windows; opening in safe mode did not help; do not have that "bit??" program;
One way that it always consistently crashes is when trying to download the add-on Hebrew Calendar - it starts to download and always crashes within seconds after and before it finishes the download.
Report ID Date Submitted
bp-3fc31df7-a7a0-4037-a029-454aa2131212 12/12/2013 10:15 PM bp-b3704d80-cb8a-48cb-926b-86d2d2131212 12/12/2013 10:13 PM bp-46b5f03f-4c6d-49d6-b352-2bd222131212 12/12/2013 9:43 PM bp-1d02342e-9dd1-4fc4-b4b1-4fa5f2131212 12/12/2013 9:39 PM bp-2f6826c9-3a19-40a7-89fe-659b22131212 12/12/2013 9:37 PM bp-018484c2-ce32-434c-a07d-140bb2131212 12/12/2013 9:28 PM bp-f03666d3-c025-4f98-8948-b30112131212 12/12/2013 9:25 PM bp-bea4e687-1984-4325-b142-26e6c2131212 12/12/2013 9:23 PM bp-e5bf883e-e784-4cb4-b870-df0332131212 12/12/2013 9:16 PM bp-a48dd514-9134-4095-bc51-15ac72131212 12/12/2013 9:14 PM bp-b84ab5f9-e4ad-49f2-a7e4-40dbc2131212 12/12/2013 9:10 PM bp-19aed21a-29c8-4597-8021-a00132131212 12/12/2013 8:59 PM bp-69b148bd-278e-45a4-aee6-88b122131212 12/12/2013 8:27 PM bp-b6bd0814-accc-4512-813e-5c8212131212 12/12/2013 8:24 PM bp-02ab32ed-401c-4b33-b0b7-fa3de2131212 12/12/2013 8:20 PM bp-6b9e83d4-baec-4fce-8198-f608d2131212 12/12/2013 8:17 PM bp-7f214fa0-f5e5-4332-9448-c3b142131212 12/12/2013 8:11 PM bp-ce4d6220-0d1c-4edb-8a18-3d0e02131212 12/12/2013 8:02 PM bp-c3bc81f3-c535-43c1-9f2c-6d1e62131212 12/12/2013 8:00 PM
Athraithe ag cor-el ar
I went to options -> sync and unchecked add-ons - hasn't crashed since. So at least for now it seems that was the problem - thank you.Read this answer in context 👍 0
All Replies (20)
That actually sounds right - you know, maybe it's that Hebrew Calendar add-on that works on the other computers but I can't download on this one? Does that sound right? Do the add-ons sync over to the new computer? I actually find the sync function to be the most useful of everything - the main reason I went to FireFox years ago - it sets up a new computer exactly like what I've been using (which may be the issue here?), I add one bookmark, or password, on one computer and it shows up on the others - it's terrific. So maybe I should try not syncing the add-ons on this particular computer and see what happens?
I went to options -> sync and unchecked add-ons - hasn't crashed since. So at least for now it seems that was the problem - thank you.
did u update to the version 26 yet?
Yes - I started out with FireFox 26 in the first place.
Hi. I seem to have the same problem as Rebbetzin. I've been using firefix as my browser for 4 years now on the same laptop. Recently, like the past couple of months, maybe close to a year now, firefox crashes on me so often. A few times a day, at least. I cant seem to find a pattern to the crashes. Sometimes it's when i click on a link to get me to a new tab, other times it's when i'm trying to upload pictures to email it, or downloading a document from my gmail, or sometimes it just happens in the middle of nowhere, even when i'm not using firefox that moment. It's really annoying and bothersome and i cant seem to fix it any way. even in safe mode it crashes. here is a list of the past few times it crashed.
bp-031e51c2-3d57-4a76-90a7-dff852131225 12/25/2013 11:53 AM bp-451539da-efeb-47df-9377-3a40e2131225 12/24/2013 9:42 PM bp-a9fd0f44-6360-4308-9785-b70282131224 12/24/2013 8:41 AM bp-6daa5d47-efa1-4a11-bd5f-927c02131223 12/23/2013 12:27 PM 59880aad-12b1-4522-9e53-c4d2ba55c891 12/23/2013 10:36 AM bp-da7d6006-b168-47e5-b06e-aba7f2131223 12/23/2013 10:12 AM bp-36beaf82-9488-4815-a0a5-416862131223 12/23/2013 9:18 AM bp-db9b08f9-bbbf-496e-a824-341db2131223 12/22/2013 9:54 PM bp-5a5a11dc-fe52-4da0-963d-826382131223 12/22/2013 9:34 PM bp-b6320a81-718e-43ae-81bf-6465c2131222 12/22/2013 11:33 AM
can someone please help me asap?!! thanks!
Athraithe ag cor-el ar
This looks like a problem with your graphics display driver and hardware acceleration in Firefox.
Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
I did what you had told me to do, and it's still keep on crashing.
Here is a list of the past few times it crashed:
bp-a86c9b1d-b34b-4a85-a9c0-f71e82131226 12/26/2013 10:28 AM bp-031e51c2-3d57-4a76-90a7-dff852131225 12/25/2013 11:53 AM bp-451539da-efeb-47df-9377-3a40e2131225 12/24/2013 9:42 PM bp-a9fd0f44-6360-4308-9785-b70282131224 12/24/2013 8:41 AM bp-6daa5d47-efa1-4a11-bd5f-927c02131223 12/23/2013 12:27 PM 59880aad-12b1-4522-9e53-c4d2ba55c891 12/23/2013 10:36 AM bp-da7d6006-b168-47e5-b06e-aba7f2131223 12/23/2013 10:12 AM bp-36beaf82-9488-4815-a0a5-416862131223 12/23/2013 9:18 AM bp-db9b08f9-bbbf-496e-a824-341db2131223 12/22/2013 9:54 PM bp-5a5a11dc-fe52-4da0-963d-826382131223 12/22/2013 9:34 PM bp-b6320a81-718e-43ae-81bf-6465c2131222 12/22/2013 11:33 AM
any other options for me to do? I also tried to reset my whole firefox and it's still crashing!
Athraithe ag cor-el ar
Hi Rochel, the two most recent crashes reference this file:
When I search for information on that, it seems to show up primarily in discussions about infected systems: C:\Windows\system32\liger.dll - Google Search
Could you right-click the file, check the Properties dialog, and see whether it has any useful information about it?
For clean-up purposes, this article lists tools that other Firefox users have found effective: Troubleshoot Firefox issues caused by malware.
Athraithe ag jscher2000 ar
This liger.dll file also shows under Winsock LSP, so be careful with removing it to avoid breaking your network connection.
I'm having the same problem. I was using Firefox 25 and was told to update to the most current version, which it was at the time...now 26 is doing the same thing. Here is a link to the error I received from Mozilla - https://dl.dropboxusercontent.com/u/37816995/Firefox%20crash%2012_25_2013.txt any help is appreciated. I also uninstalled and re-installed my video driver which didn't help...thanks!
Athraithe ag themofoman ar
Hi themofoman, FYI, your email address is in that document. You might want to edit it out.
Have you had the chance to work through the other suggestions in this article: Troubleshoot Firefox crashes (closing or quitting unexpectedly)?
If the suggestions there do not help, could you post some recent crash IDs as described in the last section of the article? That connects the raw crash data to the bug system and other peoples' crash data, so it provides more context for analysis.
i installed superantispyware and antimalware. they did a run check on my computer finding a few different bugs and it cleaned it out. i'm still having the same problems where firefox is just keep on crashing at any random given time. it's so helpless!!!!!!!!!!!! here is a list of the past few times it crashed:
bp-c216101c-5371-4480-ac5c-84a292131229 12/29/2013 9:52 AM bp-0f340066-3de7-49a1-bb1a-a52082131227 12/27/2013 12:19 PM 3fc7e995-f73b-4793-afa1-a6b2387baf10 12/27/2013 11:36 AM bp-734862da-5713-4528-90b7-a72c82131227 12/27/2013 11:05 AM bp-43a87757-5cec-4831-bdf8-f2b6b2131227 12/27/2013 10:40 AM bp-6234ba4e-f130-45f3-bb88-ad86f2131227 12/27/2013 10:39 AM bp-d02e0f36-85b4-4497-8100-6b6d52131227 12/27/2013 10:39 AM bp-856ba885-d51b-4bd1-a0a3-13eeb2131227 12/27/2013 10:00 AM bp-a86c9b1d-b34b-4a85-a9c0-f71e82131226 12/26/2013 10:28 AM bp-031e51c2-3d57-4a76-90a7-dff852131225 12/25/2013 11:53 AM bp-451539da-efeb-47df-9377-3a40e2131225 12/24/2013 9:42 PM bp-a9fd0f44-6360-4308-9785-b70282131224 12/24/2013 8:41 AM bp-6daa5d47-efa1-4a11-bd5f-927c02131223 12/23/2013 12:27 PM
Athraithe ag cor-el ar
The crashes are caused by the liger.dll file that is part of the LSP (i.e. takes part in the internet connection).
Do you have the Netsweeper Parental Controls software installed?
i don't have that netsweeper parental control downloaded
What is the location of the liger.dll file if you do a search?
Do not remove this file or you might break your internet connection!
Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
- Microsoft Safety Scanner:
- Windows Defender: Home Page:
- Spybot Search & Destroy:
- Kasperky Free Security Scan:
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Thanks about the email...it's removed. I looked at the sync but Add-ons wasn't checked...just unchecked the use hardware acceleration when available and will see how that works. Here is the last crash before I did that - https://dl.dropboxusercontent.com/u/37816995/firefox%20crash%2012_29_2014.txt. Also, it's not crashing when I'm doing anything in particular. Just surfing the web or email...sometimes it crashes 3 or 4 times in a row between it completely restores...go figure.
Such a text is only the information about your current setup that is added to the actual crash report, but doesn't include any data about the crash, so unfortunately doesn't tell us anything useful.
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".
Scroll and read his thread for useful information,
but it would be a lot easier if you all please started new threads about your own individual problems.
- see guidelines
For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject.
- use this quick direct special link
- Follow the prompts to include troubleshooting information if possible (use the green button to automate this)
- If you have crashes include the crash ID s please.
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Okay, it might be overkill but here are a few from the last day or so before un-checking use hardware acceleration.
bp-0a0132c3-b9f6-423a-baad-1e0d72131227 bp-ca52a473-ea59-49e0-ae15-7d3652131227 bp-fb5b4a52-b4e1-411e-b544-e2fb22131227 bp-30c8ba3e-8da3-48dc-8d8b-c74962131228 bp-b215693d-0420-4020-9daa-74f0c2131228 bp-783f3437-8dd4-48b8-baf4-e38f62131230 bp-daa5f896-72a7-4aba-97a8-7179c2131230 bp-27d522bd-b7f7-4702-9f0c-eeea92131230 bp-3ae10f45-cb04-4e60-bf97-035462131230 bp-8e83a2ca-2057-433d-a1ad-1584d2131230
Dates start from the top 12/27 to 12/29 which is the last one listed.
Athraithe ag cor-el ar
Hi themofoman, if I understand your last post correctly, these crashes are from BEFORE you disabled hardware acceleration, so we need to wait and see whether that resolves the issue.
Having looked at a couple of the reports, it seems you have 3 different video downloader extensions:
- Universal Downloader 20.0.1
- DownloadHelper 4.9.21
- Flash Video Downloader - Youtube Downloader 4.0.8
I wonder whether there might be a possible conflict or contention between them? While that probably couldn't cause a crash that occurs 29 seconds after starting Firefox, it might contribute to ones that occur during browsing. Consider having only of them enabled at a time.