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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I have followed all the directions for "Websites don't load" but http://google.groups.com does not fully load, all I get is the Google banner .

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joelw135
joelw135
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I am using Beta 24, but downgraded to release 23 but still Google Groups doesn't load fully. All I get is the Google banner and no messages appear. If I force quit Firefox Beta or Release version it will load once and I have to force quit again to see the contents of a group. Also the groups main page doe not load. I am on Mountain Lion 10.8.4 How do I get Google Groups to load. I have emptied the History and Cache as the support articles say but nothing works.

I am using Beta 24, but downgraded to release 23 but still Google Groups doesn't load fully. All I get is the Google banner and no messages appear. If I force quit Firefox Beta or Release version it will load once and I have to force quit again to see the contents of a group. Also the groups main page doe not load. I am on Mountain Lion 10.8.4 How do I get Google Groups to load. I have emptied the History and Cache as the support articles say but nothing works.

All Replies (2)

kobe
kobe
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Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

cor-el
cor-el
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  • Top 10 Contributor
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If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

You can try basic steps like these in case of issues with web pages:

Reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.