Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Old computer crashed, restored data to new computer from Carbonite, how do I restore bookmarks?rt my bookmarks from carbonite?

  • 5 fhreagra
  • 1 leis an bhfadhb seo
  • Freagra is déanaí ó jscher2000

more options

My old computer crashed. Fortunately I had Carbonite and was able to restore my data to a new computer, but I have not been able to import or restore or transfer my bookmarks. I went Bookmarks/Show All Bookmarks/Import & Backup, then tried both "Restore." The Restore showed several dated backups but in spite of the message "This will replace all your current bookmarks" it did not. Next time around I tried: "Import Bookmarks from HTML." But I could not find where the the bookmark folder was located.

All Replies (5)

more options

When you did your restore from Carbonite, did you reinstall Firefox first and then restore your old Firefox data from backup?

In Firefox, do you have some old data (e.g., add-ons) but not bookmarks/history, or is it all completely new?

Athraithe ag jscher2000 ar

more options

The reason behind the above questions is that, if you started Firefox before restoring your backup, you probably have a differently named settings folder (Firefox profile folder).

I'm going to assume for the moment that your Carbonite restore used the same folder paths you had on your old Windows 7/Windows Vista computer. If it was a Windows XP computer, the following won't lead you to the right place.

To find other settings folders, try the following. From within Firefox:

Help > Troubleshooting Information > "Show Folder" button

This is your currently active folder. Navigate up a level to the Profiles folder. Do you see other folders? Do any of them have recent .json backups in their bookmarkbackups folders? This would be where to point the Restore dialog to get your bookmarks.

more options
more options

I should have been more specific. My Windows XP computer crashed but had been backed up to Carbonite. My new computer is a Windows 7.

more options

Your personal Firefox data would have been in a folder along the following path on your XP system:

C:\Documents and Settings\username\Application Data\Mozilla\Firefox\Profiles\

Can you find that in your Carbonite interface or restored files?

The next level uses a randomized name for security reasons, but typically ends with the word default. If you find multiple profile folders, look for the one with the most recent date stamps.