Downloading installer works, but installation does not. Nothing happens. New laptop with Win 7 (no earlier Firefox version) & Norton Anti-virus. 3rd Firefox
When I click button to install now, it only restarts the EZ download installer again. I've gone through the process at least 15 times now. I installed FireFox twice before on Windows XP with no issue. I've tried by turning off Norton, computer shut down & restarts, searched Internet Explorer settings for a setting to change, and still no success. I see no one else having this problem in the troubleshooting files, so it must be me. New laptop with plenty of harddrive space. Internet Explorer version 9.0.8112.16421. Bing search - yech
All Replies (3)
How are you trying to install? Can you not just run the installer by double-clicking on the file? From where are you obtaining Firefox? You should get it from its source: Mozilla.
See How to install Firefox on Windows for installation help
finitarry, Thank you for contributing. I have downloaded the 607 KB "Firefox_Setup_19.0.2.exe" file four times now from at least three different Mozilla websites via EZDownload. I was very careful about that because one time I did it with Norton Anti-virus temporarily disabled. I double-click on the above file and it opens a new window with various "extra" software options and finally arrives at "Install Now" or "Later" buttons. Clicking"Install Now" brings up a Windows Open File - Security Warning box with "Run" or "Cancel" buttons. Clicking "Run" starts the setup file all over. I'm in an endless do-loop. It never installs Firefox and no new Firefox files show up on my PC.
AliceWyman, Thank you for contributing. Before beginning this post, I scoured the Support files and especially the "Download, Install and Migration" help files. Most topics close to mine deal with the Norton toolbar, which seems to have been resolved.
Doing some more looking, I found that my setup file was always 607KB, yet the website says it is 19.6MB. When I download it to my Windows 7 laptop, I have gotten a 607 KB size file four times, even though the process did not seem to be interrupted. However, using my Windows XP PC, I get 19.6MB. That could be the problem. I'll transfer the 19.6MB file from the XP to Win7 and see if that works. Thanks. I'll get back to you.
3/24/2013: It worked. Hallelujah! Someone might want to verify this only happens to me. Maybe it is one of my settings or a fluke or maybe I'm paranoid, but a brand-new laptop with Windows 7 factory-installed stops the Firefox download at 607KB four times in a row (on different days) with no error message. I have to transfer the file from an old Windows XP PC. That sounds to me like Microsoft is trying to prevent the use of Firefox. It could have been something in Windows 7 Home Premium (service pack 1), Internet Explorer (version 9.0.8112.16421 64-bit), Bing, or less likely, Norton Anti-Virus (because I ran it disabled one time - even though Norton labelled the file as medium risk). Just a thought . . . Right now, I am happily setting up the rest of my system around the quicker, more efficient, more user-friendly, less restricting, Firefox browser. Thank you. =)
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