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Every time I try load https://tumblr.com I get an error saying the SSL record is too long

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LeniA
LeniA
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When I try to load https://tumblr.com or any other tumblr front pages (other than blogs) I get this error:

Secure Connection Failed

An error occurred during a connection to www.tumblr.com.

SSL received a record that exceeded the maximum permissible length.

(Error code: ssl_error_rx_record_too_long) 

  The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
 Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site

This is also the case on Google Chrome, although it is a slightly different SSL error. Please help me fix this! I have searched far and wide on the internet, I have tried uninstalling and reinstalling, clearing all data, the cache and cookies, I even tried changing some database files on my user folder to .db.old and deleting them but nothing is working.

I am using Windows Vista. Thank you! Leni.

When I try to load https://tumblr.com or any other tumblr front pages (other than blogs) I get this error: Secure Connection Failed An error occurred during a connection to www.tumblr.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site This is also the case on Google Chrome, although it is a slightly different SSL error. Please help me fix this! I have searched far and wide on the internet, I have tried uninstalling and reinstalling, clearing all data, the cache and cookies, I even tried changing some database files on my user folder to .db.old and deleting them but nothing is working. I am using Windows Vista. Thank you! Leni.

All Replies (2)

Andrew
Andrew
  • Moderator
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if the "Use the system proxy settings" setting or one of the others doesn't work properly.

See "Firefox connection settings":

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: