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EMAIL CLIENTS EMAIL GOES TO ARCHIVE FOLDER INSTEAD OF INBOX

BGCengineer

EMAIL CLIENTS EMAIL GOES TO ARCHIVE FOLDER INSTEAD OF INBOX

EMAIL CLIENTS EMAIL GOES TO ARCHIVE FOLDER INSTEAD OF INBOX

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As a heads up, it's always advisable to supply information about your setup.

What OS are you using? What version of Thunderbird are you using? What server are you using? Are you using a POP or IMAP account ?

Have you created any Message Filters ? Do any of those Filters mention an Action to send email to Archives ?

If you have Message Filters, did you enable the filter log ? If yes, then it will tell you which filter is causing the problem.

Please post an image showing the filter details of filter that moves email to Archives, so we can check it's doing what you expect.

Do you have other filters ? Please check each filter to see if any of those filters has a blank field : eg: 'Subject' 'contains' and nothing entered in the text - so it's blank. If yes, then either enter some data in the blank fields or delete the filter.

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