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I can't receive e-mails

Thunderbird Send and receive email
Googlethunderbird. replied
cray9
cray9

To Whom it concerns, It has been about 4-5 days since I can't receive my e-mail. I have e-mail you different times with errors coming up. When I open my mail since yesterday an error now says error with acct. cray9@oh.rr.com. Another error occurred with the POP3mail server. The mailbox closes. Then a box comes up Thunder Bird crash reporter then I can put why and then restart my e-mail. It does try to load my e-mail then stops. And now my password box doesn't come up to put my password in. Last it says connection to mail.twc.com was reset then once again the mailbox closes. Please help, I have been a customer with Thunder Bird for years. Thank you!!

To Whom it concerns, It has been about 4-5 days since I can't receive my e-mail. I have e-mail you different times with errors coming up. When I open my mail since yesterday an error now says error with acct. cray9@oh.rr.com. Another error occurred with the POP3mail server. The mailbox closes. Then a box comes up Thunder Bird crash reporter then I can put why and then restart my e-mail. It does try to load my e-mail then stops. And now my password box doesn't come up to put my password in. Last it says connection to mail.twc.com was reset then once again the mailbox closes. Please help, I have been a customer with Thunder Bird for years. Thank you!!

All Replies (3)

Googlethunderbird.
Googlethunderbird.

Hello there Cray9


Hello. Can you please open Thunderbird in troubleshoot mode?

Use You can use this link for instructions: https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird. What happens when you start up Thunderbird in troubleshoot mode?

Question Did it give you direct access to that troubleshoot mode, or did it fail to use it?

Athraithe ag Googlethunderbird. ar

cray9
cray9 Úinéir na ceiste

Hi Googlethunderbird, Hi I am not sure on doing this. I am not to good with computers. Thank you for your input and all. I took my computer into a computer shop due to I need my incoming mail to work.

Googlethunderbird.
Googlethunderbird.

Hello there

Did the computer store fix that issue? Opening Thunderbird in Troubleshoot Mode is only for diagnosing PC and software problems, not a permanent fix. Getting a diagnostic report can cost a lot; the fees add up real quick.

Athraithe ag Googlethunderbird. ar

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