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Asking to use an Authenticor code that I don't have to log into my VPN

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As of the last couple of days I'm getting a pop-up requiring me to log in to my VPN followed by an Authenticator code. I've never had to create the latter in the past. And currently I can't proceed to log into VPN. If I follow the option link as if I'm a new user (I'm not), it accepts my UserId and password but then reportedly is to send me, via email, a six digit code to verify I'm who I say I am. The code never arrives in either my inbox nor junk mailbox. So I'm currently cannot access my Mozilla VPN application. Please advise re: a resolution. It was working fine until a couple of days ago.

As of the last couple of days I'm getting a pop-up requiring me to log in to my VPN followed by an Authenticator code. I've never had to create the latter in the past. And currently I can't proceed to log into VPN. If I follow the option link as if I'm a new user (I'm not), it accepts my UserId and password but then reportedly is to send me, via email, a six digit code to verify I'm who I say I am. The code never arrives in either my inbox nor junk mailbox. So I'm currently cannot access my Mozilla VPN application. Please advise re: a resolution. It was working fine until a couple of days ago.

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