Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I forget my password, reset a new one and all my bookmarks and files are completely deleted

shcherban.daniil
shcherban.daniil
more options

I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

I forget my password, reset a new one and all my bookmarks and files are completely deleted. How to restore my bookmarks files etc?.

All Replies (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Do you have your user credentials and bookmarks on your other device you were using Firefox Sync with?

shcherban.daniil
shcherban.daniil Úinéir na ceiste
more options

No, I was logged off from another device as well.

Athraithe ag shcherban.daniil ar

shcherban.daniil
shcherban.daniil Úinéir na ceiste
more options

It was original device and I reset windows so I lost all my saved passwords. When I reset password all files and bookmarks were lost.

user104147805413306348376805769878442569366
user104147805413306348376805769878442569366
more options

Do you have an "Old Firefox Data" folder on your desktop? Is there a "Windows.old" in your root directory (C:/)? Be sure that you don't delete either one.

Athraithe ag user104147805413306348376805769878442569366 ar