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Firefox crashes constantly

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mloisel24
mloisel24
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Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to open then shuts down. Was able to launch Firefox from the Start menu selecting a website from browser history under Firefox but that stopped working as well. Tried using Chrome and Edge to download a fresh version of Firefox, both having same issue.

Tried multiple troubleshooting steps from various websites, but nothing is helping. Everything else on the PC is working fine except for the browsers. Updating Win 10 now to see if that helps.

Data being submitted on another PC as still troubleshooting the PC with the crashing.

Using Win 10. Firefox started crashing all of a sudden, giving error message. Uninstalled and reinstalled, worked for a short time, then started crashing again. Starts to open then shuts down. Was able to launch Firefox from the Start menu selecting a website from browser history under Firefox but that stopped working as well. Tried using Chrome and Edge to download a fresh version of Firefox, both having same issue. Tried multiple troubleshooting steps from various websites, but nothing is helping. Everything else on the PC is working fine except for the browsers. Updating Win 10 now to see if that helps. Data being submitted on another PC as still troubleshooting the PC with the crashing.

All Replies (2)

FredMcD
FredMcD
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In the address box, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address box;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Maybe check the Windows Event Viewer logs to see if that gives more information.

Boot the computer in Windows Safe Mode with network support to see if that has effect.