Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

"Missing Profile" cannot even open Firefox

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 9 views
  • Freagra is déanaí ó HawkEye

more options

I am on Mac OS 10.13.6 and I cannot open Firefox and it says Profile Missing, and will not open. I don't care about any bookmarks or anything I just want to use Firefox as an alternative browser to Safari.

I am on Mac OS 10.13.6 and I cannot open Firefox and it says Profile Missing, and will not open. I don't care about any bookmarks or anything I just want to use Firefox as an alternative browser to Safari.
Attached screenshots

All Replies (2)

more options

Could you try the steps in the following article: How to run Firefox when your profile is missing or inaccessible.

Does that work on your Mac?

more options

@actionimages, I'm a bit late to the party. But i've had this happen twice now on OS. I've add success by doing the following: 1. uninstall firefox 2. Go to ~\Library\Cache.txt and delete this file (you can access Library from finder and holding the option key while clicking on "Go") 3. reinstall firefox.