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PC crashes when streaming video... but not on all sites

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  • Freagra is déanaí ó FredMcD

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Hello,

Firefox is causing my entire PC to crash when I watch videos on Twitch or Picarto. This does not happen on Netflix, Youtube, or Prime Video, and it does not happen on other browsers. It also doesn't happen when I watch someone stream on Discord.

This crash is completely unique to Firefox. No other program in my library causes this.

The way it goes is, I'll be watching someone stream, the PC will lock up for 2-3 seconds (the sound also locks up), and then it reboots. No blue screen, no crash dump, and no crash report in Firefox either.

The crash can happen 30 minutes into watching, or 2 hours into watching. There's no rhyme or reason to it.

It can happen with no other tabs open, or twelve other tabs open.

I'm on Windows10, I have 16GB of RAM, my GPU is a 2060 Super, and my GPU is a Ryzen 7 1700X. Nothing is over or under clocked.

I've disabled hardware acceleration to see if it helps today, but in the meantime I'd really like to know if this is a known issue or a common problem.

All Replies (4)

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Extra detail, but the Windows Event Viewer has no extra information. Nothing is happening at the time of the crash or shortly before, and then it jumps straight to the "unexpected reboot at XXhXX". So, that's no help.

Helpful?

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You are saying the computer is rebooting without warning?
Does the computer go through a power down, or straight to the reboot?

When you are playing a clip, does the problem come up at the same place in the same clip, different places?


See if there are updates for your graphics drivers
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Helpful?

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FredMcD said

You are saying the computer is rebooting without warning?
Does the computer go through a power down, or straight to the reboot? When you are playing a clip, does the problem come up at the same place in the same clip, different places? See if there are updates for your graphics drivers
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

It reboots immediatly, and it's not clips, it's streams, AKA watching someone live. So it's never at the same place, obviously, but like I mentioned, it's never after the same amount of time, either.

My GPU is already up to date as of yesterday. These issues have been happening on and off for months, and were happening with my old GPU as well. It happens exclusively on Firefox.

Helpful?

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Helpful?

Cuir ceist

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