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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Context Menu Item; Save Image As, Causes instant freeze (Along with File Explorer)

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  • Freagra is déanaí ó Pha Qu

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After clicking to save image, I can see an Explorer dialog box disappear quickly, followed by FF freezing, having to use task manager to close FF down

Last reported FF crash; 2019.08.22.Thu, 1617;17, so I don't think a crash report will help

FF 72.0.2 (64-bit), Safe Mode, After Windows 10 Pro update from 1803 to 1909 (OS Build 18363.562)

After clicking to save image, I can see an Explorer dialog box disappear quickly, followed by FF freezing, having to use task manager to close FF down Last reported FF crash; 2019.08.22.Thu, 1617;17, so I don't think a crash report will help FF 72.0.2 (64-bit), Safe Mode, After Windows 10 Pro update from 1803 to 1909 (OS Build 18363.562)

All Replies (4)

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Did you possibly recently saved a file to a removable device that is currently not available ?

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No, although I have external drives attached, anything downloaded or saved goes straight into the C: drive first

I do not have this issue using the Edge browser, which I'd rather not get dependent upon

Athraithe ag Pha Qu ar

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How many downloaded files appear in the Downloads panel in the Library window?

Try clearing the Download cache to see if that might solve that problem.

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Having such difficulty with this issue, I've decided to reinstall Windows