This realist website (http://mls.realist.com/index.jsp) won't run on the latest version of Firefox (was fine before). OK with Chrome or IE. Any ideas??
Called the realist help desk. It's a know problem with latest version of Firefox. Things worked fine until a few days ago (when I updated). They supposedly can't do anything on their end. Hopefully you can help.
All Replies (7)
http://mls.realist.com/index.jsp opens to a flash page asking for login data.
Make sure you are not blocking content.
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}
Hi jjp1190, how far do you get? What goes wrong?
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Remove the Cookies" from websites that cause problems:
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Manage Data
"Clear the Cache":
- Options/Preferences -> Privacy & Security
Cookies and Site Data -> Clear Data -> Cached Web Content: Clear
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
Still is a problem.
Do you see the Shockwave Flash plugin loading the page?
You can find a Lego block icon at the left end of the location bar indicating that the web page uses a plugin (Flash) that Firefox might block. You can click this Lego block icon to allow or block this plugin.
If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.
- make sure your extensions and filters are updated to the latest version
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console about what content is blocked
- "3-bar" menu button or Tools -> Web Developer
- https://support.mozilla.org/en-US/kb/tracking-protection
- https://support.mozilla.org/en-US/kb/content-blocking
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
You can try the 32-bit Firefox version and the 32-bit Flash plugin.
jjp1190 said
Called the realist help desk. It's a know problem with latest version of Firefox. Things worked fine until a few days ago (when I updated). They supposedly can't do anything on their end. Hopefully you can help.
FredMcD said
http://mls.realist.com/index.jsp opens to a flash page asking for login data. Make sure you are not blocking content. Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}
Started in safe mode, FF made me reinstall Adobe Flashplayer, same problem though.
I got the same result it asking to run Adobe flash. After which I get a log in page. So what exactly are you seeing here?