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After the next update, I can’t access my account on the sony.ru website at www.sony.ru/mysony

  • 6 fhreagra
  • 1 leis an bhfadhb seo
  • 11 views
  • Freagra is déanaí ó AlexAlex254

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After the next update, I can’t access my account on the sony.ru website at www.sony.ru/mysony, a message appears that the requested page was not found, work is being done. At the same time, from other browsers I can easily access this page. Reinstalled Firefox on the esr version - the problem disappeared. But another problem appeared in this version, when you enter text in the address bar, search suggestions are not displayed, as it was in the regular version, you have to enter the address completely.

All Replies (6)

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Hello AlexAlex254,

The site is down right now - see :

http://www.isitdownrightnow.com/sorry.sony.ru.html

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If I go to https://www.sony.ru/mysony from the Firefox browser, then I see that in the Sony 1 screenshot, (error) and if from other browsers or from Firefox esr, then I see that on screenshot of Sony 3 (normal login page for your personal account. And what website http://www.isitdownrightnow.com/sorry.sony.ru.html you indicated - I don’t know what it is, it doesn’t have a Sony website Personal account is located at https://www.sony.ru/mysony.

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The site was down yesterday - it is up again today (I just tried it and it works fine)

See screenshot :

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If it still doesn't work for you today - would you try this please :

Would you try this please :

Clear the Firefox cache - see :

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

"Remove the cookies" from websites that cause problems - see :

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored (scroll down to : "Delete cookies for a single site")

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Every day I delete the whole history, cache and cookies.

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I repeat, this problem appeared recently after upgrading Firefox to new versions. I completely deleted the browser and installed again, nothing helped. And on older versions, as well as in the ESR version and in other browsers, this problem does not exist.