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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.
Solved Cartlannaithe

When I open my browser, Firefox tries to open a file. How do I stop this?

McCoy replied
DanielTStocks

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

Firefox tries to go to *file:///C:/ProgramData/Quoteexs/snp.sc*, rather than my homepage, which is set as duckduckgo.com. I have checked this already in Options to make sure the homepage was correct. I have also right clicked on the Firefox icon and checked Properties > Shortcut > Target as this was the first option this site said to try. Neither worked so the problem is a little more complex (or more likely I'm a bit dumb!)

All Replies (1)

Réiteach Roghnaithe

Would you please run a scan with :

https://www.malwarebytes.com/

And also look at this article :

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware