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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Individual accounts on myaccounts.capitolone.com page will not open when clicked

  • 2 fhreagra
  • 1 leis an bhfadhb seo
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  • Freagra is déanaí ó sean.bossinger

sean.bossinger
sean.bossinger

When using Firefox 60.0.1 to browse to myaccounts.capitalone.com, when I click on any of the four accounts that are listed, I get a perpetual spinning wheel, and the account information is not displayed.

I've cleared all browsing history, cookies, (everything). I've also disabled hardware acceleration.

When using Firefox 60.0.1 to browse to myaccounts.capitalone.com, when I click on any of the four accounts that are listed, I get a perpetual spinning wheel, and the account information is not displayed. I've cleared all browsing history, cookies, (everything). I've also disabled hardware acceleration.

Réiteach roghnaithe

HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension

This will very that : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

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All Replies (2)

Shadow110
Shadow110

Réiteach Roghnaithe

HI, I would say it is your Extensions that are causing the issue : Adblock Plus 3.1 Cisco WebEx Extension

This will very that : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

sean.bossinger
sean.bossinger Úinéir na ceiste

AdBlockPlus was the problem. Whitelisting *.capitalone.com worked.