Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Website opens, but when I use search option I get a blank website page

  • 3 fhreagra
  • 3 leis an bhfadhb seo
  • 90 views
  • Freagra is déanaí ó MMUY

MMUY
MMUY
more options

The site is newspapers.com. I have used it for years through Mozilla Firefox and never had a problem until 2018. I can get to my account, my saved searches, my profile, etc. But when I click on the search option, all I get is a blank newspapers.com page. It works normally with Chrome and IE. I am using Windows 7. Screen shot uploaded. OK well the screen shot is not uploading for some unknown reason. HELP! Thanx.

The site is newspapers.com. I have used it for years through Mozilla Firefox and never had a problem until 2018. I can get to my account, my saved searches, my profile, etc. But when I click on the search option, all I get is a blank newspapers.com page. It works normally with Chrome and IE. I am using Windows 7. Screen shot uploaded. OK well the screen shot is not uploading for some unknown reason. HELP! Thanx.
Attached screenshots

Athraithe ag MMUY ar

Réiteach roghnaithe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
Read this answer in context 👍 1

All Replies (3)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Works OK on my side.

Go to menu ≡ and Open private window. Check if problem exists in the private mode.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Réiteach Roghnaithe

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window
MMUY
MMUY Úinéir na ceiste
more options

Private window worked and left click reload with shift cleared it up on the website. Thank you!