X
Tap here to go to the mobile version of the site.

Fóram Tacaíochta

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

I am trying to create a sync account via "Sign Into Sync"/"Create Account" menu links, but keep getting an error that an internet connection is required

Postáilte

Also tried via your website but got a "Server Not Found" error.

Also tried via your website but got a "Server Not Found" error.

Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 19.0 r0
  • 5.1.30514.0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Feidhmchlár

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

Tuilleadh Eolais

guigs 1072 réiteach 11697 freagra

Hi susangmo, Thank you for reporting this. I understand that when you try to create a sync account that there is a connection error, I am happy to help troubleshoot.

  1. Please open up the webpage to the sign up for an account
  2. Then click non Tools > Web Developer > Network
  3. Then please try to sign up for the account, wait for the error and take a screenshot of the whole page/Network tool.

Please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Hi susangmo, Thank you for reporting this. I understand that when you try to create a sync account that there is a connection error, I am happy to help troubleshoot. #Please open up the webpage to the sign up for an account #Then click non Tools > Web Developer > Network #Then please try to sign up for the account, wait for the error and take a screenshot of the whole page/Network tool. Please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you!
Vlad Filippov 2 réiteach 22 freagra

susangmo said

Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

''susangmo [[#question-1106717|said]]'' <blockquote> Also tried via your website but got a "Server Not Found" error. </blockquote> Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser? Please let us know, thanks!
Vlad Filippov 2 réiteach 22 freagra

Vlad Filippov said

susangmo said
Also tried via your website but got a "Server Not Found" error.

Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser?

Please let us know, thanks!

Sorry I posted the wrong link, are you able to open https://api.accounts.firefox.com/ ?

You should get something like this in the tab:

``` {

 "version": "1.53.1",
 "commit": "aa7d2d2486d0ab850189c18a6eebbf9c32445925",
 "source": "https://github.com/mozilla/fxa-auth-server.git"

} ```

''Vlad Filippov [[#answer-837460|said]]'' <blockquote> ''susangmo [[#question-1106717|said]]'' <blockquote> Also tried via your website but got a "Server Not Found" error. </blockquote> Hello! Are you able to access this page https://accounts.firefox.com/ if you open a new tab in your browser? Please let us know, thanks! </blockquote> Sorry I posted the wrong link, are you able to open https://api.accounts.firefox.com/ ? You should get something like this in the tab: ``` { "version": "1.53.1", "commit": "aa7d2d2486d0ab850189c18a6eebbf9c32445925", "source": "https://github.com/mozilla/fxa-auth-server.git" } ```