Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Using Firefox browser,within 5 minutes after logging on to att.net i get a message stated Firefox not responding and a frozen screen. What do I do to fix this?

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó philipp

kamath1
kamath1
more options

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I remain on that page that message remains. I must exit and start all over again. I do not have the same problem in explorer. What can I do to fix this? Thanks, Ginny

Using Mozilla Firefox, when I go to my att.net home page, after about 5 minutes my screen will freeze and I will see a message that says Mozilla not responding. If I remain on that page that message remains. I must exit and start all over again. I do not have the same problem in explorer. What can I do to fix this? Thanks, Ginny

All Replies (1)

philipp
philipp
  • Moderator
more options

hi ginny, there has been an increase of reports about "firefox not responding") recently, but firefox developers are already on this problem. you can go to the firefox menu ≡ > help ? > about firefox - you should get an update to 41.0.1 there, which we hope will fix this issue!