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Netflix films constantly buffer and will not play (internet speed fine), though they work on Chrome and Android

  • 3 antwurd
  • 1 hat dit probleem
  • 2 werjeftes
  • Lêste antwurd fan Somerton

Somerton
Somerton
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I have tried resetting the Firefox settings, all the internet aspects have been thoroughly checked and are fine; I cannot understand what is stopping the films from running; this problem only started in the last week. There is no helpful help on Netflix.

I have tried resetting the Firefox settings, all the internet aspects have been thoroughly checked and are fine; I cannot understand what is stopping the films from running; this problem only started in the last week. There is no helpful help on Netflix.

Alle antwurden (3)

WestEnd
WestEnd
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What was FF before and now? Sometimes it works best to uninstall all FF and deleting the Mozilla folder and doing a fresh install will fix any corrupted FF installs or updates.

Somerton
Somerton Fraacheigener
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Thanks so much for responding. I completely removed and reinstalled FF, also removed all traces of Netflix (cache, data etc.) but it hasn't worked. The fact that Nfx. runs on Chrome suggests that it's a browser issue. Some people might give up but l really want to understand (and fix!) the issue... :(

Somerton
Somerton Fraacheigener
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Thanks so much for your reply. I have tried completely removing and reinstalling FF; also clearing Netflix (cache, data etc.) but sadly, it has made no difference. The fact that Netflix runs on Chrome suggests it is a browser issue. I know that the Internet speeds are fine. Some people might give up but l really want to understand what needs to be done and why, and fix it... :(