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i have always used chrome:weave//(mozillaservicepasword now firefox updated and nothing is there anymore tried synching but its asking me for email&password?

cor-el a répondu
Annie23m

i have always used chrome:weave//(mozillaservicepasword) & chrome:weave//(mozillaencryptedpassphrase), but firefox got uninstalled from my computer and when i reinstalled it updated and nothing is there anymore no passwords,bookmarks nothing. So i tried sync-hing it I've done it before to restore my stuff before, but this time its asking me for account &password and sync key? Is there a way to still use my chrome:weave//(mozillaservicepasword) & chrome:weave//(mozillaencryptedpassphrase) or will i have to create a new account & password? please help! thanks! P.S.I've tried everything even installing a previous version of firefox.

i have always used chrome:weave//(mozillaservicepasword) & chrome:weave//(mozillaencryptedpassphrase), but firefox got uninstalled from my computer and when i reinstalled it updated and nothing is there anymore no passwords,bookmarks nothing. So i tried sync-hing it I've done it before to restore my stuff before, but this time its asking me for account &password and sync key? Is there a way to still use my chrome:weave//(mozillaservicepasword) & chrome:weave//(mozillaencryptedpassphrase) or will i have to create a new account & password? please help! thanks! P.S.I've tried everything even installing a previous version of firefox.

Toutes les réponses (2)

You need three things to connect to your Sync account.

  1. Username = email address you used when you first setup Sync
  2. Password for that account.
  3. Sync Key / Recovery Key

If you are missing any of those three things, you won't be able to recover your data from the Sync Server.