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Firefox won't start beyond crash reporter

  • 3 réponses
  • 6 ont ce problème
  • 26 vues
  • Dernière réponse par John99

arora.mini
arora.mini

From the crash reporter, If I say restart Firefox, nothing happens, If I say 'quite firefox', then the crash report is submitted and nothing changes.

Have tried restarting computer to no avail.

Tried testing in safe mode and Firefox still won't load.

From the crash reporter, If I say restart Firefox, nothing happens, If I say 'quite firefox', then the crash report is submitted and nothing changes. Have tried restarting computer to no avail. Tried testing in safe mode and Firefox still won't load.

Toutes les réponses (3)

John99
John99

Hi arora.mini,
Although you did not copy sytem info, aside, it appears from the crash report that you are using an old Firefox 9. It is a startup crash so you will need to use another browser, presumably IE to obtain the Firefox installer. Install the latest version currently Firefox 10.0.2 (Firefox 11 will be out soon but could itself have teething troubles).

Download from http://www.mozilla.org/en-US/firefox/all.html

If a standard installs fail try a clean install but do NOT use any option offered by Firefox or Widows to delete personal information, because that will destroy bookmarks, passwords and settings.

vargto
vargto

I did a clean uninstall and downloaded FireFox (Not the Beta) and installed and the error report comes can't open firefox.

John99
John99

vargto,

I suggest you start your own thread. Follow prompts and links from /questions/new.

Today may not be a good time to upgrade. They are switching from Firefox 10.0.2 to Firefox 11 but started then suspended upgrades.