Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

It updated itself, now it won't start & I can't uninstall

  • 1 réponse
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par Matt_G

more options

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

I read the other articles & I don't understand them. I'm trying to uninstall this program, the wizard comes up then it says it can't run because I need to shut down Firefox. Which I'm trying to uninstall because it _won't _ run. (also, I didn't update because it said my Norton security would not interact well with it - so it updating itself is pretty darn annoying, I'm pretty sure I want to really uninstall FF & not use it again because of this feature - who is in charge of my computer, me or FF?)

Toutes les réponses (1)

more options

Hi BeckyinAustin,

Firefox might be running still in the background. Perhaps it didn't shut down correctly. Why don't you try restarting your computer and trying the uninstall before you do anything else. You could also try opening the task manager and killing the Firefox process if it is running.

You could then try installing a fresh version of Firefox from:

http://www.mozilla.org/firefox/new/

Hopefully this helps!