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I copied my info from old profile to new profile but Firefox doesn't recognize any of the information

  • 5 réponses
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  • Dernière réponse par JillRE

JillRE
JillRE
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I had to create a new profile since my old one stopped working. Followed the instructions and did that. Then copied my information from the old profile to the new one. When I look at the new profile, all the information, bookmarks, etc. are there but the browser doesn't recognize any of them. How do I make all this work.

I had to create a new profile since my old one stopped working. Followed the instructions and did that. Then copied my information from the old profile to the new one. When I look at the new profile, all the information, bookmarks, etc. are there but the browser doesn't recognize any of them. How do I make all this work.

Toutes les réponses (5)

TonyE
TonyE
  • Moderator
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First make sure that you have copied the files to the correct location. The profiles article explains how to open the current profile folder.

What files did you copy?

JillRE
JillRE Auteur de la question
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I copied all the files from my old profile to a USB drive. Then used the profile manager to locate the new profile and copied all the files there by dragging and dropping. When I open the new profile, it shows that all the files and folders are there starting with chrome but when I click on the drop down menu in firefox there are no bookmarks.

TonyE
TonyE
  • Moderator
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It is quite common for people to believe they have found the profile folder but actually be looking in the wrong place. I want to ensure that you are looking in the right place. For Windows 7 the profile folder will normally be inside this folder: C:\Users\username\AppData\Roaming\Mozilla\Firefox\Profiles\

There should be a folder with a name something like xxxxxxxx.default (xxxxxxxis a random string of letters and numbers), that will be the profile folder.

What files did you copy? This will help confirm that the correct files were copied.

Modifié le par TonyE

cor-el
cor-el
  • Moderator
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Copy and Paste this code in the Code field in the "Tools > Error Console" and click the Evaluate button to see the location of the profile folder. 

alert(Components.classes["@mozilla.org/file/directory_service;1"].getService(Components.interfaces.nsIProperties).get("ProfD", Components.interfaces.nsIFile).path);
JillRE
JillRE Auteur de la question
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I located the profiles folder using the profile manager and when I clicked on the button it came up. SHould I do it the other way by searching? I copied every file that was in the old profile to the new one.