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addons stopped working

Firefox Performances et connectivité
jscher2000 -... a répondu
russellofthedesert
russellofthedesert

please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to upgrade to a version of firefox that I don't need, since the old one was working just fine. The new version does not seem to appear to have downloaded properly, and neither version is allowing my addons to work or be re-installed. Please explain it to me like I am 5 years old, and help me to get this fixed without losing any of my info that might be stored in the addons. 

 Thank you.
please forgive me for asking again, but I REALLY need my addons to work. Firefox disabled my addons, forcing me to ''upgrade'' to a version of firefox that I don't need, since the old one was working just fine. The new version does not seem to appear to have downloaded properly, and neither version is allowing my addons to work or be re-installed. Please explain it to me like I am 5 years old, and help me to get this fixed without losing any of my info that might be stored in the addons. Thank you.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Let's continue in your active thread: https://support.mozilla.org/questions/1499606