Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Verrouillé Archivé

Wrongful billing

Firefox pour Android Résolution de problèmes
jeh7554 a répondu il y a 3 ans
SuMo Bot
SuMo Bot

Whomever:

For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app.

I want it fixed as soon as possible.

Thank you.

L Nelson : l_n@comcast.net

Whomever: For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app. I want it fixed as soon as possible. Thank you. L Nelson : l_n@comcast.net

Toutes les réponses (4)

Paul
Paul
  • Modérateur
  • Les 10 premiers contributeurs

Hi

The product that you refer to is one of our premium products. In order to get premium support from a dedicated agent, please select the product below to submit your question:

James
James
  • Modérateur
  • Les 10 premiers contributeurs

flygabjorn said
Whomever: For the past two months, I am being billed for your VPN app and have not ordered it; NOT EVER. I is not on my Samsung Galaxy Note 20 Ultra5G app list, or anywhere else on any of my computers. Attendant to canceling and refunding the past 2 billings which were paid via one of my internet apps, I would also like a copy of whatever evidence you have that initiated your billing me for this VPN app.

So either you purchased the Mozilla VPN on Google play store where your credit card is attached to account and allowed it or you purchased it from mozilla website https://www.mozilla.org/products/vpn/ where you would have needed to add credit card information to download.

Also this section you posted in was support of Android Firefox as Mozilla VPN has its own section on https://support.mozilla.org/en-US/questions/new as was noted above.

Modifié le par James

jeh7554
jeh7554

For the past few months I have been double billed to my credit card. Both time on the charge are identical

jeh7554
jeh7554

I can not figure out how to get to billing.

SuMo Bot
SuMo Bot Auteur de la question

This question has been locked because the original author has deleted their account. While you can no longer post new replies, the existing content remains available for reference.