Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

VPN conflict

  • 1 réponse
  • 1 a ce problème
  • 42 vues
  • Dernière réponse par SUMOsJR

Stephen Armstrong
Stephen Armstrong
more options

Not so much of a question than an FYI: BTW, the Lookout VPN installed on Android (installed with the Lookout app, Premium level) will disconnect Mozilla VPN within two minutes, and re-establish itself as the dominant VPN on Android 10. Multiple attempts to disable Lookout VPN are futile; if Lookout is there "looking out", then Mozilla VPN can't be used at all. But I put it on my Apple laptop! Seems all good, but the Status Bar app icon that was promised ain't there. Guess I'll just drag the app alias to the Dock! Et voila!

No need to reply, but chime in, by all means!

Not so much of a question than an FYI: BTW, the Lookout VPN installed on Android (installed with the Lookout app, Premium level) will disconnect Mozilla VPN within two minutes, and re-establish itself as the dominant VPN on Android 10. Multiple attempts to disable Lookout VPN are futile; if Lookout is there "looking out", then Mozilla VPN can't be used at all. But I put it on my Apple laptop! Seems all good, but the Status Bar app icon that was promised ain't there. Guess I'll just drag the app alias to the Dock! Et voila! No need to reply, but chime in, by all means!

Solution choisie

Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install the Mozilla VPN.

Similar issues to this have come up for other users. Specifically, settings enabled by previous VPNs on a device cannot be overwritten by the Mozilla VPN on install and tend to cause issues unless the previous VPN is uninstalled first.

Thanks again for letting us know.

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (1)

SUMOsJR
SUMOsJR
  • Administrator
Personnel de Mozilla
more options

Solution choisie

Hi There. Thank you for reaching out and letting us know. I'll a pass note over to the VPN Engineering team about this for other users who are also using Lookout VPN and install the Mozilla VPN.

Similar issues to this have come up for other users. Specifically, settings enabled by previous VPNs on a device cannot be overwritten by the Mozilla VPN on install and tend to cause issues unless the previous VPN is uninstalled first.

Thanks again for letting us know.