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Firefox keeps crashing at startup.

  • 3 réponses
  • 1 a ce problème
  • 9 vues
  • Dernière réponse par cor-el

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Safe Mode and reinstalling does not work, tried other version and Nightly, it crashes before even starting the browser. I don't know if it's related, but I used the Windows Check Disk function before this.

Crash ID: bp-fc921be9-068e-4555-9cb4-c08000200927

Toutes les réponses (3)

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Product Firefox Release Channel nightly Version 83.0a1 Build ID 20200926211645 (2020-09-26) Buildhub data OS Windows 10

bp-fc921be9-068e-4555-9cb4-c08000200927 Signature: fdsign


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Please post the other crash reports for the last few days.

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder.

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux;

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

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Could be a problem with the graphics display driver (skia).

You can try to disable hardware acceleration in Firefox.

Close and restart Firefox after modifying the setting for changes to take effect.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.