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The current operation on 'Inbox' did not succeeed. The mail server for account [my account name] responded: EXPUNGE failed.

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Telus, my ISP in Alberta, Canada has had an ongoing mail server outage. As of today, it's one month, and although "most people are back up and running", I appear to be one of the few that aren't. My problem is that when I try to connect to Telus's IMAP server, Thunderbird gives me an error message, as follows: "The current operation on 'Inbox' did not succeeed. The mail server for account [my account name] responded: EXPUNGE failed." My knowledge is somewhat limited, but I take that to mean that in attempting to sync up my local copy of Inbox with the one on the server, an attempt to delete an email failed.

At first, I assumed this was a problem at Telus's end, but started to think otherwise when I realized that I can access the account on my iPhone.

In Thunderbird, I have tried: > deleting and re-creating the account > Changing the way Thiunderbird deals with deleted emails > Setting up a brand new Thunderbird profile and adding the single account to it. The EXPUNGE error message still continues to be displayed. In desperation(!), I set up the account in Outlook, and it, like my phone, works without protest. (However, I couldn't find any settings that mirror Thunderbird's "When I delete a message" options.)

I'm now very concerned that my ISP will tell me that my problem is in Thunderbird and therefore nothing to do with them.

Has anyone experienced this persistent "EXPUNGE failure"? Can anyone comment on why it might still be my ISP's problem and not Thunderbird's? All help greatly appreciated.

Telus, my ISP in Alberta, Canada has had an ongoing mail server outage. As of today, it's one month, and although "most people are back up and running", I appear to be one of the few that aren't. My problem is that when I try to connect to Telus's IMAP server, Thunderbird gives me an error message, as follows: "The current operation on 'Inbox' did not succeeed. The mail server for account [my account name] responded: EXPUNGE failed." My knowledge is somewhat limited, but I take that to mean that in attempting to sync up my local copy of Inbox with the one on the server, an attempt to delete an email failed. At first, I assumed this was a problem at Telus's end, but started to think otherwise when I realized that I can access the account on my iPhone. In Thunderbird, I have tried: > deleting and re-creating the account > Changing the way Thiunderbird deals with deleted emails > Setting up a brand new Thunderbird profile and adding the single account to it. The EXPUNGE error message still continues to be displayed. In desperation(!), I set up the account in Outlook, and it, like my phone, works without protest. (However, I couldn't find any settings that mirror Thunderbird's "When I delete a message" options.) I'm now very concerned that my ISP will tell me that my problem is in Thunderbird and therefore nothing to do with them. Has anyone experienced this persistent "EXPUNGE failure"? Can anyone comment on why it might still be my ISP's problem and not Thunderbird's? All help greatly appreciated.
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Matt
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3251 solutions 22414 réponses

have you tried disabling any email scanning in your anti virus product. They can cause odd problems like what you are describing.

have you tried disabling any email scanning in your anti virus product. They can cause odd problems like what you are describing.
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Thanks for the suggestion, but it hasn't fixed the problem.

Thanks for the suggestion, but it hasn't fixed the problem.
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