Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

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Recovery Keys

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par cor-el

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Using Translator

 I can't check the recovery code and secondary certification

I need you to tell me how to fix this.

mail - asd561298@gmail.com

Using Translator I can't check the recovery code and secondary certification I need you to tell me how to fix this. mail - asd561298@gmail.com
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Toutes les réponses (3)

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Using Translator

I know how. but

I couldn't save it.

I can't log in because I don't have a recovery code.

I'm logging in with a different account now.

Modifié le par asd561298

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When 2FA is enabled then you still need the 6 digit 2FA code or use a recovery code. The recovery key is meant to be used instead of the password.

If you lost both the recovery key and possible recovery codes and you can't access the setting page via another connected device then your only option is to create a new Firefox Account using a different email address.