Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

My Heritage website is very slow using Firefox.....

  • 3 réponses
  • 1 a ce problème
  • 9 vues
  • Dernière réponse par FredMcD

more options

......so I have been forced to make Chrome my default browser ( I prefer FF) as I like to use split screen with other genealogical websites. I caled MY Heritage but they couldn't help. Any suggestions?

......so I have been forced to make Chrome my default browser ( I prefer FF) as I like to use split screen with other genealogical websites. I caled MY Heritage but they couldn't help. Any suggestions?

Solution choisie

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Lire cette réponse dans son contexte 👍 0

Toutes les réponses (3)

more options

Solution choisie

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

more options

Thanks very much Fred. I have worked through the suggestions and they have certainly much improved the problem. One tends to forget the caches etc and I have blocked them in future. R

more options

Glad to help. Safe Surfing.

This is how I do that:

Type about:preferences#privacy<enter> in the address bar. The button next to History, select Use Custom Settings.

Turn on Remember My Browsing And Download History At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on Cache and Form And Search History.