Two problems in the last week with interactive websites. Both sites work fine in Chrome.
I've had two problems this week with websites I've used in the past with no problems.
1. A financial website, where documents have been uploaded for me to esign. I click to open the documents and just get an empty page. I was able to open and esign them in Chrome. I have opened secure documents on that site before and didn't have a problem but it may have been my first time using the esign function.
2. On my pet pharmacy website, https://ccpet.vetsfirstchoice.com/, I click on buttons/menus that don't open the page they're supposed to open. For example, Sign In. Shop the Sale. and so on. The URL does appear at the bottom of my window but nothing else happens and it doesn't show me the "working" animation that I get when something is loading slowly.
I can hover over the links and open them in a new tab, but then on the new tab some links don't work and so on. It all works fine in Chrome.
None of this has happened before, I haven't added anything new, just the regular Firefox updates. I am on a Windows 10 computer and Firefox version 62.0
Thank you.
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Make sure you are not blocking content.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
One issue that seems more common lately is Firefox's Tracking Protection feature. When it is blocking content in a page, a shield icon will appear at the left end of the address bar next to the padlock icon. This article has more info on managing this feature: Tracking Protection {web link}
Thank you, that's exactly what was causing the problem! I see that can turn off tracking protection when I need to use those particular websites.
Solution choisie
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.