Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Does Netflix work with Quantum?

more options

I've now tried on 2 different machines. I can get to my account, browse offerings, etc. But as soon as I try to view a show/movie, I get a whirling circle, and plenty of network download traffic, but a frozen screen. On a new show, I just get a black screen. But if I try to pick up where I left off, I get a frozen screen of the frame where I left off. I can go to the native Win10 Netflix app, watch a few minutes, and come back to FF, and I get a frozen frame of the new point where I left off. So the web site seems to know what I want to watch, from where I want to watch it, and caches a bunch of data. But playback freezes as soon as the first frame appears.

I've disabled all add-ons, restarted, rebooted, tried a second machine, verified everything work in the native Win10 app, Chrome, and IE.

I've now tried on 2 different machines. I can get to my account, browse offerings, etc. But as soon as I try to view a show/movie, I get a whirling circle, and plenty of network download traffic, but a frozen screen. On a new show, I just get a black screen. But if I try to pick up where I left off, I get a frozen screen of the frame where I left off. I can go to the native Win10 Netflix app, watch a few minutes, and come back to FF, and I get a frozen frame of the new point where I left off. So the web site seems to know what I want to watch, from where I want to watch it, and caches a bunch of data. But playback freezes as soon as the first frame appears. I've disabled all add-ons, restarted, rebooted, tried a second machine, verified everything work in the native Win10 app, Chrome, and IE.

Toutes les réponses (5)

more options

Do you have Firefox set not to autoplay videos? That sometimes interferes with sites' video players. You can check on that here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste autop and pause while the list is filtered

(3) If the media.autoplay.enabled preference is bolded and "modified" or "user set" to false, double-click it to restore the default value of true


There are some "growing pains" with the newer releases of Adblock Plus. Can you make an exception on Netflix just in case, or try disabling it?

more options

Bingo! THanks so much.

So now I can watch Netflix. But I also get bombarded with autoplay videos everytime I open ESPN, CNN, etc., etc.

Most other sites provide an arrow to start playback - I couldn't find anything on Netflix to manually start it when autoplay is disabled.

Is there an equivalent of the old Flashblock, or another way to stop autoplay, but allow me to exclude domains? Or a way to start Netflix if I have autoplay disabled?

more options

There are so many new add-ons these days... I really don't know if there is a good, effective one for controlling when videos start.

In an older thread, someone said there are non-visible player controls on Netflix in the black rectangle and that if you mouse around the cursor will change when you're over a button and in that way the poster was able to keep autoplay disabled and still use the Netflix player. I don't have a Netflix subscription, but someone who does might have posted a solution to make the controls visible; that would be the most convenient thing.

more options

rdspear said

I've now tried on 2 different machines. I can get to my account, browse offerings, etc. But as soon as I try to view a show/movie, I get a whirling circle, and plenty of network download traffic, but a frozen screen. On a new show, I just get a black screen. But if I try to pick up where I left off, I get a frozen screen of the frame where I left off. I can go to the native Win10 Netflix app, watch a few minutes, and come back to FF, and I get a frozen frame of the new point where I left off. So the web site seems to know what I want to watch, from where I want to watch it, and caches a bunch of data. But playback freezes as soon as the first frame appears. I've disabled all add-ons, restarted, rebooted, tried a second machine, verified everything work in the native Win10 app, Chrome, and IE.
more options

Hi Spacetransient, did you check the autoplay setting?