Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Black Screen

  • 1 réponse
  • 6 ont ce problème
  • 21 vues
  • Dernière réponse par FredMcD

froggerhopper
froggerhopper
more options

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen.

Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

When using firefox on my work computer, the browser window will turn completely black alongside all the tabs open with it. I have to completely shutdown and reopen firefox to resolve the issue. But i realized this is because my work computer only has 3GB of ram and when maxed out, results in the black screen. Recently though with the version 54 update, the same black screen issue is happening on my home computer. Even though it has 16gb of ram and not even close to maxing out. The browser doesn't crash on it's own and i have to close it myself, so it doesn't generate a crash report. What may be causing this?

Toutes les réponses (1)

FredMcD
FredMcD
more options

Several have reported issues with v54.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?