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Firefox crashes

  • 3 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par FredMcD

Jacekbo
Jacekbo
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Firefox disable all plug-ins (extensions) every restarts PC. After restarting PC firefox running with opened default three tabs. Reinstalling firefox doesn't resolve problem.

Firefox ver. 49.0.2 extensions: Adblock Plus and FlagFox

Windows 10 64bit pro

Firefox disable all plug-ins (extensions) every restarts PC. After restarting PC firefox running with opened default three tabs. Reinstalling firefox doesn't resolve problem. Firefox ver. 49.0.2 extensions: Adblock Plus and FlagFox Windows 10 64bit pro

Toutes les réponses (3)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Jacekbo
Jacekbo Auteur de la question
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sorry for delay, i have only one crashes report on the list

bp-e225a822-a03e-4a48-b468-117562161030

FredMcD
FredMcD
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Signature: hang | NtUserMessageCall | SendMessageWorker

Process Type plugin Shockwave Flash Version: 23.0.0.185

KERNELBASE.dll = Microsoft

Update your Flash Player Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.

Flash Player Version: 23.0.0. 205 Flash Player (Linux) Version 11.2. 202.643

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download.

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration