Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Firefox crahes everytime I try to add an attachment to an email.

  • 4 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par dredonn

more options

When trying to add an attachment to an email, firefox crashes and has to be restarted. I don't have this problem with any other browser. I've tried refreshing firefox and that did not help.

Toutes les réponses (4)

more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

more options

I don't think these have anything to do with the problem I'm having, the program just freses up and does not response, so I have to use task manager to close it and I don't think it creates a crash report. But here are the last two that were sent, hope it helps.


bp-3720f22a-a00b-4a80-a70c-3a5fd2150929


bp-0ebe1ea8-1320-4a05-a743-e7ebc2160111

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

more options

I have followed all the links and tried doing what ever they said, but it still freezes up when ever you try to add an attachment.