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Firefox crahes everytime I try to add an attachment to an email.

  • 4 réponses
  • 1 a ce problème
  • 2 vues
  • Dernière réponse par dredonn

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When trying to add an attachment to an email, firefox crashes and has to be restarted. I don't have this problem with any other browser. I've tried refreshing firefox and that did not help.

Toutes les réponses (4)

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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I don't think these have anything to do with the problem I'm having, the program just freses up and does not response, so I have to use task manager to close it and I don't think it creates a crash report. But here are the last two that were sent, hope it helps.



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Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

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I have followed all the links and tried doing what ever they said, but it still freezes up when ever you try to add an attachment.