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https://support.mozilla.org/en-US/users/auth fails to send email

  • 3 réponses
  • 6 ont ce problème
  • 8 vues
  • Dernière réponse par NoahSUMO

ilan1
ilan1
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I couldn't remember if I ever asked a question or not. Thus I asked it to send me my user name. The GUI said a message was sent to my email, but no message ever arrived. In the end I didn't have an account. Still this looks like a bug to me. Instead of sending a message that I am not known, it sent nothing at all - in spite of the fact that it said an email was sent.

I couldn't remember if I ever asked a question or not. Thus I asked it to send me my user name. The GUI said a message was sent to my email, but no message ever arrived. In the end I didn't have an account. Still this looks like a bug to me. Instead of sending a message that I am not known, it sent nothing at all - in spite of the fact that it said an email was sent.

Solution choisie

I agree. This used to work even better and tell you on the spot if your email address was registered on this site. But that was changed to the current "send a email to any entered email" system. I personally miss the old way.

It is done this way so that hackers and spammers can not trick the system by entering many kinds of random emails and wait to see if they get a "This email address exists" confirmation. So for security purposes, all email addresses entered there are treated as real even if there's no matching account with that email.

I'll tell our site developers about this issue and make sure we are sending out emails properly on that page. Especially to email addresses that have no accounts.

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Toutes les réponses (3)

FredMcD
FredMcD
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Such e-mail is always sent to the address on file with the web site.

Check your user profile at the site.

Go to the top of any support.mozilla.org web page and press your user name to see your Mozilla profile. Including your questions and answers.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

ilan1
ilan1 Auteur de la question
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You hit on the problem. I don't know if I am a user or not. As it turns out I wasn't a user. I enter my email and ask it to forward my user name. The dialog says a message was sent to my email. Catch-22. Since I'm not registered in the database, no email is sent, even though the dialog clearly says a message has been sent. In my opinion, that is a bug. I should get a message in my email saying I am not a member. Instead I get a big fat ZERO - no message at all. The dialog says a message has been sent and it hasn't - a bug.

NoahSUMO
NoahSUMO
  • Top 25 Contributor
  • Moderator
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Solution choisie

I agree. This used to work even better and tell you on the spot if your email address was registered on this site. But that was changed to the current "send a email to any entered email" system. I personally miss the old way.

It is done this way so that hackers and spammers can not trick the system by entering many kinds of random emails and wait to see if they get a "This email address exists" confirmation. So for security purposes, all email addresses entered there are treated as real even if there's no matching account with that email.

I'll tell our site developers about this issue and make sure we are sending out emails properly on that page. Especially to email addresses that have no accounts.