What's the point of supporting Mozilla if Mozilla and its contributors don't support its users (question posted on the support website was ignored)?
I posted a question about the loss of local folders following the installation of Windows 10 several weeks ago. I have had not a single response. If there aren't any volunteers or the volunteers aren't interested in the question then there is in effect no product support, given there is apparently no way of putting the question to the product's developers. If your users aren't programmers or otherwise technically adept this is clearly the wrong software for them. Shouldn't your website contain a disclaimer along the lines of "if you use our software and something goes wrong then you will probably find yourself on your own?"
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Thunderbird is a community project. Mozilla stopped development a long time ago. So I am not sure who you think your are criticizing, or talking to. The only folk here are users like you. Just that some of us spend more time doing support than you do.
I have just posted a link to one of the many questions I have answered asking basically the same thing about windows 10. Here is is again https://support.mozilla.org/en-US/questions/1080894 but a simple search of the support forum would have shown you that.
I have had not a single response.
No, because it is a question that has been asked and answered repeatedly. You should be able to find those answers by searching. No one felt like repeating themselves yet again.
given there is apparently no way of putting the question to the product's developers.
Here you go https://support.microsoft.com/en-us/contactus?wa=wsignin1.0 knock yourself out.
Yes I am pointing you to Microsoft They claim to update your operating system with all data intact. That is strictly true, but making in inaccessible by moving it is perhaps something they could advertise a lot better. Only Microsoft software survives the move. How surprising is that.
Shouldn't your website contain a disclaimer along the lines of "if you use our software and something goes wrong then you will probably find yourself on your own?"
This is different to all other software how? I have been asking questions on Microsoft support forums for decades now and there are plenty of questions that either get no answer, or some boilerplate non answer in political nice speak. Same on most Linux forums. I have spent time looking for answers on Security forums, anti virus products and line of business application vendors who charge thousands per seat. Not being answered is normal. Unless it is a paid support call that is. For the $499 USD Microsoft charges, I could probably fix your issue for you as well.
About the only ones that actually talk to you are ISPs and they hire monkeys that leave you worse than alone. They mostly would not know if they were on fire until the fire brigade hosed them down.