Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus
Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.
Résolu Archivé

Trying to reset my Firefox sync password, but reset email is never received despite many attpemts.

Firefox OS Résolution de problèmes
Ralph Daub a répondu il y a 11 ans
mrauth
mrauth

I have a sync account. My password is not working. I have made multiple requests for a password reset email, but none have been received. There is nothing in my spam folder. I am stuck. I have a record of my Sync Key (from the old sync account), but I can find no information on how to use it to reset my account. Very very frustrating.

I have a sync account. My password is not working. I have made multiple requests for a password reset email, but none have been received. There is nothing in my spam folder. I am stuck. I have a record of my Sync Key (from the old sync account), but I can find no information on how to use it to reset my account. Very very frustrating.

Toutes les réponses (1)

Ralph Daub
Ralph Daub
  • Responsable de la langue

Solution choisie

Hi mrauth,

Firefox Sync has been discontinued in favor of Firefox Accounts - so that users no longer have to worry about Sync Keys.

You should be able to reset your password through the Firefox Accounts page:

Please let us know if this works, or if you have any other issues. Please also verify that you are using the correct email address for recovery.

- Ralph