re I tried inputting the current p.w and creating a new one, but to no avail.

You can only create, modify, etc a password via the webmail account. If you created a new password, then you will need to update the saved password in Thunderbird.

if the password was remembered, this is how to remove it.

• 'Tools' > 'Options' > 'Security' > 'Passwords' tab
• click on 'Saved passwords'
• click on 'show passwords'

If Thunderbird password manager was instructed to remember passwords, they will show up in the list. There will be be two, one called mailbox and the other smtp for the mail.com mail account.

• Highlight both and click on 'Remove'
• then click on 'Close'
• then click on OK to save changes to Options.

• Close and reopen Thunderbird.

On startup, Thunderbird will attempt to check for new mail, it should prompt for a password. enter the same password you use to access the webmail account. Make sure you select the checkbox for Password Manager to remember the password and click on OK.

Thanks for this. Before I delete anything, I have reached 'Saved Passwords'. As you will be aware, there are two listings per name; one smtp and one mailbox. I assume one is for receiving & one is for sending. Firstly, I only have one listing for this address - smtp/smtp, which I assume is for receiving ?

Do I just delete this ? Any idea why this one might only have the one listing ?

Also, some have 4 listings; Imap Pop Pop3 Smtp

How do I know which is which ?

Thanks again

It sounds as if you do not have the password saved for that account for incoming mail.

Please post this info so i can work out which is which:

In thunderbird Tools > Troubleshooting Information Click on 'copy text to clipboard' paste the info into this question

you can edit/remove all info on fonts and printers, but nothing else.

Thank you, I'm sorry, I'm not quite sure what you mean.

Firstly, I was using this account this morning - all o.k.

Secondly, I don't see Troubleshooting in my Tools.

F

Sorry, my error In thunderbird Help > Troubleshooting Information Click on 'copy text to clipboard' paste the info into this question

Thanks for your help so far. I think this particular problem is fixed, but as it happens quite often, I have included the details that you asked for, in the hope that you can help me to either clean it up, or see any anomalies.

Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders plain passwordCleartext account3 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account4 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account5 (pop3) pop.mail.com:110 alwaysSTARTTLS passwordCleartext smtp.mail.com:587 alwaysSTARTTLS passwordCleartext true account6 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account7 (pop3) pop3.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account8 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account9 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account10 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account11 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account12 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true smtp.googlemail.com:465 SSL passwordCleartext false account13 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account14 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account15 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account16 (pop3) pop.supanet.com:110 plain passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account17 (pop3) pop.mail.com:110 plain passwordCleartext smtp.mail.com:25 alwaysSTARTTLS passwordCleartext true account18 (pop3) pop.mail.com:995 SSL passwordCleartext smtp.mail.com:465 SSL passwordCleartext true account19 (pop3) pop.mail.com:995 SSL passwordCleartext smtp.mail.com:465 SSL passwordCleartext true account20 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account21 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account22 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account23 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account24 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account25 (rss) Feeds plain passwordCleartext account26 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account27 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account28 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true account29 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true Extensions Name Version Enabled ID Folderpane Tools 0.6.1 true {b243fe83-b8a7-47de-855d-21d865243d5d} British English Dictionary 1.19.1 false en-GB@dictionaries.addons.mozilla.org Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 358400 browser.display.foreground_color #3333FF browser.zoom.full true extensions.lastAppVersion 24.6.0 font.name.monospace.el Consolas font.name.monospace.tr Consolas font.name.monospace.x-baltic Consolas font.name.monospace.x-central-euro Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.tr Calibri font.name.sans-serif.x-baltic Calibri font.name.sans-serif.x-central-euro Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Times New Roman font.name.serif.el Cambria font.name.serif.tr Cambria font.name.serif.x-baltic Cambria font.name.serif.x-central-euro Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.tr 14 font.size.fixed.x-baltic 14 font.size.fixed.x-central-euro 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.tr 17 font.size.variable.x-baltic 17 font.size.variable.x-central-euro 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 17 mail.openMessageBehavior.version 1 mail.winsearch.firstRunDone true mailnews.database.global.datastore.id 8847ee7d-245d-42d0-8681-37221dcd524 network.cookie.prefsMigrated true places.database.lastMaintenance 1401969491 places.history.expiration.transient_current_max_pages 93904 places.history.expiration.transient_optimal_database_size 150247342 plugin.importedState true

Graphics Adapter Description NVIDIA GeForce GT 440 Vendor ID 0x10de Device ID 0x0de0 Adapter RAM 1024 Adapter Drivers nvd3dum nvwgf2um,nvwgf2um Driver Version 9.18.13.2049 Driver Date 6-21-2013 Direct2D Enabled false DirectWrite Enabled false (6.2.9200.16571) ClearType Parameters Gamma: 2200 Pixel Structure: BGR ClearType Level: 50 Enhanced Contrast: 100 WebGL Renderer false GPU Accelerated Windows 0 AzureCanvasBackend skia AzureFallbackCanvasBackend cairo AzureContentBackend None

JavaScript Incremental GC 1

Accessibility Activated 0 Prevent Accessibility 0

Library Versions Expected minimum version Version in use NSPR 4.10.2 4.10.2 NSS 3.15.4 Basic ECC 3.15.4 Basic ECC NSS Util 3.15.4 3.15.4 NSS SSL 3.15.4 Basic ECC 3.15.4 Basic ECC NSS S/MIME 3.15.4 Basic ECC 3.15.4 Basic ECC

If it doesn't look much good, I can forward it as a 4 page Word file, so that you see it 'as laid out'.

According to the info you supplied, you have three pop mail.com mail accounts:

account5 (pop3) pop.mail.com:110 alwaysSTARTTLS passwordCleartext smtp.mail.com:587 alwaysSTARTTLS passwordCleartext true

account18 (pop3) pop.mail.com:995 SSL passwordCleartext smtp.mail.com:465 SSL passwordCleartext true

account19 (pop3) pop.mail.com:995 SSL passwordCleartext smtp.mail.com:465 SSL passwordCleartext true

So I'm not sure which of these caused the problem. However, account5, does not use the same settings. As it uses port 110, there will be no Connection Security, so I'm intregued by the connection security set as 'STARTTLS' when I would have expected this to say 'None'. Maybe it ignores the 'STARTTLS' because the port setting 110 does not use it.

Now, you say everything is ok at the moment which is good news, but if this was the account that had a problem and you get further issues, you could try to change the settings so that it uses the same as the other two.

you change them here: Tools > Account Settings > Server Settings for the mail account

these are the settings that can be used:

Incoming server name: pop.mail.com If using port 110 connection security: None

If using port 995 connection security: SSL/TLS

Outgoing smtp server name: smtp.mail.com If using port 465 connection security: SSL/TLS

If using port 587 connection security: STARTTLS

Thanks for your kind help. It was indeed Account 18 that was at fault – this time.

I haven’t touched the settings since setting the programme up some years ago, and forgot everything since !

I recall that some settings would not be accepted by TB at the time, hence different ports & settings.

Whilst I’m into this section, I would like to clean my TB system up - I would prefer everything to be the same - looking at my list, is that possible ?

b) I see that account 12 has two listings; one says True and the other says False. As this si the only ‘false’ in the list, I assume it’s wrong ? Can I delete just that bit ?

c) I see account 25 has some details missing. I assume that I might need to know those details at some stage ?

d) Is Supanet any more acceptable to TB than it was years ago ?

Many many thanks

account12 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true smtp.googlemail.com:465 SSL passwordCleartext false

This account seems to have two identites. Perhaps you have two email addresses going to one account. You can check this: Tools > Account Settings for the account12 mail account click on 'Manage Identites' button You should see the top one in bold, this is the default identity and this is why it says 'true' = smtp.googlemail.com:465 SSL passwordCleartext true

the second one in the list may show a different email address, but it will not be default so shows 'false' = smtp.googlemail.com:465 SSL passwordCleartext false. If this second one is the same as the first one or you have set another mail account using that email address, you could delete it as an identity.

account25 (rss) Feeds plain passwordCleartext This is a RSS account. You have set up an account to subscribe to receive/download news/blog feeds, There is no set up to be able to reply/send emails via this account, hence why it does not have an smtp server.

Thanks again,

There were two email addresses there. The correct one (GMail) and a Supanet one ! This is one of my existing supanet accounts, so I deleted it - no more 'false' readings. I have no idea why I put it there.

Do all the other ports/security things look o.k now ?