I feel ya, Paul. That feeling is understandable but what can SUMO really do when they have a low budget for development? The rest of the budget is spread out across a lot of products aka experiments (which you know they're going to sunset at some point) & not enough manpower/experienced coders to help tackle all the bugs/complaints we have.
I think the survey is focused on just more than technical issues with the site like demographics, morale, ease of communication with Mozilla staff, contributor engagement, which products contributors like to support and so on. Which is good to know. But I do wonder if the results can help SUMO get more resources (like more devs). Wishful thinking on my part. ;)
I'm curious though, what's your Top 5 Gripes?
Mine:
- Missing persistent form history that’s remembered if you accidentally leave or refresh a SUMO page with a text reply box so you don’t lose a long forum answer or private message you’ve been working on. And maybe while editing KB articles too.
- High number of spammers/bots registering & attacking the site (I strongly believe Firefox Accounts is to blame for this. Shortly after we switched to this login system, our spammer/bot account signups exploded & haven't slowed down since)
- Negating some of the ways spam is created so we never have to deal with it in the 1st place
- Slightly better moderation tools
- Slightly better forum search results (I have a idea that should improve this but not fully solve it)
Three bonus ones:
- Fixing a few of our most annoying issues in the order from least complex to most complex
- Reducing the number of AI bots that post here (not much we can do about this anyway)
- And I'm sure I've forgotten something but that's how life goes :)
My gripes are focused on data loss, moderation, spam blocking (including limiting account creation & preemptively blocking spammers from even creating an account in the 1st place) & fixing low hanging fruit that messes up our productivity or causes us to do more work.
I recently started poking around on our Github issues & saw some interesting bugs I'd like to see fixed but the devs most likely have to deal with a lot of maintenance issues on a daily basis + a backlog of prioritized bugs. Gonna try to watch some of the Scrum meeting vids to see if I can get a handle on what it's like for our devs. Would love to see a tracker they use to see what they're currently working on/have prioritized.
If the SUMO devs are reading this, thanks for all the work you've done that no one notices or pays much attention to!
I feel ya, Paul. That feeling is understandable but what can SUMO really do when they have a low budget for development? The rest of the budget is spread out across a lot of products aka experiments (which you know they're going to sunset at some point) & not enough manpower/experienced coders to help tackle all the bugs/complaints we have.
I think the survey is focused on just more than technical issues with the site like demographics, morale, ease of communication with Mozilla staff, contributor engagement, which products contributors like to support and so on. Which is good to know. But I do wonder if the results can help SUMO get more resources (like more devs). Wishful thinking on my part. ;)
I'm curious though, what's your Top 5 Gripes?
Mine:
* Missing persistent form history that’s remembered if you accidentally leave or refresh a SUMO page with a text reply box so you don’t lose a long forum answer or private message you’ve been working on. And maybe while editing KB articles too.
* High number of spammers/bots registering & attacking the site (I strongly believe Firefox Accounts is to blame for this. Shortly after we switched to this login system, our spammer/bot account signups exploded & haven't slowed down since)
* Negating some of the ways spam is created so we never have to deal with it in the 1st place
* Slightly better moderation tools
* Slightly better forum search results (I have a idea that should improve this but not fully solve it)
'''Three bonus ones:'''
* Fixing a few of our most annoying issues in the order from least complex to most complex
* Reducing the number of AI bots that post here (not much we can do about this anyway)
* And I'm sure I've forgotten something but that's how life goes :)
My gripes are focused on data loss, moderation, spam blocking (including limiting account creation & preemptively blocking spammers from even creating an account in the 1st place) & fixing low hanging fruit that messes up our productivity or causes us to do more work.
I recently started poking around on our Github issues & saw some interesting bugs I'd like to see fixed but the devs most likely have to deal with a lot of maintenance issues on a daily basis + a backlog of prioritized bugs. Gonna try to watch some of the Scrum meeting vids to see if I can get a handle on what it's like for our devs. Would love to see a tracker they use to see what they're currently working on/have prioritized.
If the SUMO devs are reading this, thanks for all the work you've done that no one notices or pays much attention to!
